All the details on how our Invoice payments work and what to do if you think something has gone wrong.
Our Invoice Payments gives you access to bigger and more high profile jobs, usually with larger budgets. The client sets the payment terms and you’ll be paid 30 days after you’ve completed the job.
Just like our Fast Payment process, we do all the hard work for you. We generate and send all the relevant documents including purchase orders and invoices on your behalf.
Once you have applied for a job and the client confirms you by pressing the 'Book' button and entering the date and rate you have both agreed on, you are officially booked. Congrats!
You will receive a confirmation notification via SMS, email, and app letting you know you have been confirmed. This message will show:
Job name:
Date of the job:
Rate: $
For Invoice Payment jobs, you should expect to receive the funds on or around the date the payment term falls due.
E.g. If the job date is the 1st of August, and the payment terms are 30 days, you would expect to receive the funds on the 30th of August directly to your bank account.
You will also receive an alert in the app letting you know 'You've been paid':
Weekends, public holidays, and different banks can sometimes cause this to take longer. All payment processing is handled by our payment partner, Stripe.
Haven't received your payment yet?
If you haven't received your funds 5 days after the due date, there are a few things you should do:
Check the date of the job you were booked for. You can find this on our app under ‘My Jobs’ > ‘Booked’. There you will see the booking date, rate, and payment terms.
Check to see if you have received the 'You have been paid' message on our app in your inbox. If you have, move to step 3. If you haven’t, move to step 6.
Check your bank account. If the funds do not show yet, move to step 4.
Login into your Stripe account & check that your bank account details are accurate and up to date. We regularly find that people haven’t entered the correct bank details and their money is just held up in their Stripe account waiting for a place to go. Stripe is like PayPal. When you receive the notification from us that you have been paid, this means we have released the money to you in your Stripe account.
Make sure your Stripe account isn’t restricted. If it’s restricted you may not be able to receive or withdraw funds. You may need to upload identification or other information to Stripe. If you have any specific questions about your Stripe account, we recommend reaching out directly to Stripe support at https://support.stripe.com
If after 5 business days, you haven't received your funds from your Stripe account to your bank account, then contact our customer service team with the following information:
Your full name
Account email address
TRF Job ID
Our team will get back to you within 24hrs to help.