All the details on how Fast payments work and what to do if you think something has gone wrong.
Our Fast Payments ensure you get paid quickly, just 48 hours after you’ve completed the job.
Once you have applied for a job and the client confirms you by pressing the 'Book' button and entering the date and rate you have both agreed on, you are officially booked. Congrats!
You will receive a confirmation notification via SMS, email and app letting you know you have been confirmed. This message will show:
- Job name:
- Date of the job:
- Rate: $
For Fast Payment jobs, you should expect to receive the funds 48hrs after the job date.
E.g. If the job date is the 21st August, you would receive the funds on the 24th August directly to your bank account.
You will also receive an alert in the app letting you know 'You've been paid':
Weekends, public holidays, and different banks can sometimes cause this to take longer. All payment processing is handled by our payment partner, Stripe.
If you haven't received your funds after 5 days, there's a few of things you should do:
- Check the date of the job you were booked for. You can find this on our app under ‘My Jobs’ > ‘Booked’. There you will see the booking date & rate.
- Check to see you have received the 'You have been paid' message on our app in your inbox. If you have, move to step 3. If you haven’t, move to step 6.
- Check your bank account. If the funds do not show yet, move to step 4.
- Login into your Stripe account & check that your bank account details are accurate and up to date. We regularly find that people haven’t entered the correct bank details and their money is just held up in their Stripe account waiting for a place to go. Stripe is like PayPal. When you receive the notification from us that you have been paid, this means we have released the money to you in your Stripe account.
- Make sure your Stripe account isn’t restricted. If it’s restricted you may not be able to receive or withdraw funds. You may need to upload identification or other information to Stripe. Get in touch with Stripe if you are having troubles (email: support@stripe.com)
- If after 5 business days, you haven't received your funds from your Stripe account to your bank account, then contact our customer service team with the following information:
- Your full name
- Account email address
- TRF Job ID
Our team will get back to you within 24hrs to help.