Stripe: how to receive payments

Stripe: how to receive payments Team

Ever wondered how to connect your bank account to receive payments on

It is important that your bank account is linked to ensure you receive payments for your campaigns on time.

We use Stripe as our payment service provider to facilitate the payment which is sent to you upon completion of a job. Stripe helps businesses ( talent) receive payments over the internet.

To connect Stripe to your account, please follow the below instructions:

  1. Login to

  2. Under the drop-down under your name click ‘Account Settings

  3. Select Complete Setup under ‘Bank Account Details’ 

  4. Then click ‘link account’

To watch us take you through the process check out the video below:

The next step is to put your details on the Stripe page, follow the steps/information below for further instructions:

Stripe Account details 


Bank account and credit card details 


Stripe account details


FAQ on Stripe 


Do I need a business address to sign up as a talent?

No, you do not need a business address, however, all fields must be completed unless they are ‘optional’. You can use your home address for this if you wish.

What Should I put in the company name, address in the business section?

In the business section, you can put your own personal details if you do not have your own business. Please remember you only need to complete the fields that are not marked ‘optional’.

What web address should I use?

If you do not have your own personal site consider using your Facebook page link or Instagram page link for this field.

Should I fill in the ABN field, I am only signing up as a talent?

Your ABN is not a compulsory field however if you do have an ABN we recommend putting this in. 

How do I reset my Stripe password?

To reset your password, click “Forgot your password?” on the Stripe login screen. Alternatively, you can click here to visit the password reset page. For more information click here.

 How do I see what my bank account details are in Stripe? 

To check your account details in Stripe go to 'payout settings' by clicking Settings underneath the Balance section in the navigation sidebar. Click the Edit button next to the desired bank account to modify your banking information. For more information on this please click here

What does 'Pending Payments' on Stripe mean?

As part of the security measures from Stripe, once talent has reached a certain amount of payments, Stripe may request further information from you such as a photo ID (ie Drivers licence, Passport, Proof of age card) etc. This is to ensure that the correct person is receiving the payment.
Failure to provide the correct details or proof of ID will result in further delays and payments can be withheld until you confirm your identification with Stripe. Stripe may email you to advise you of this, so it is always a good idea to check your emails. You may also contact their support team on [email protected] to confirm they have everything they require from you.

How do I update my bank details in Stripe?

  1. When signed into go to ‘Account Settings’ in the drop-down menu under your name in the top right-hand corner.

  2. Click ‘Edit’ under the title ‘Bank Account Details’  

  3. Press the button that says ‘Change Bank Account’

  4. You will be directed to a Stripe page to update your bank account details

Go to to check the list of countries supported by Stripe.

Please reach out to for any questions about your Stripe account.

Did this answer your question?